Terms & Conditions

Seller: Funeral Service System (Pty) Ltd ("we", "us", "our"). By creating an account or using our platform, you agree to these terms. If you are signing up on behalf of an organisation, you confirm you have authority to bind it.

1. The service

We provide a software-as-a-service platform for funeral parlours to manage policies, members, claims, payments, cases, and related operations, together with companion agent and client applications. The platform is developed and maintained by Kasi CRM Solutions (Pty) Ltd on our behalf.

2. Acceptable use

You must not misuse the service. In particular you may not use it unlawfully, send fraud or spam, infringe intellectual-property rights, or interfere with its security (including probing, scraping, distributing malware, or circumventing technical limits).

3. Accounts and credentials

You are responsible for keeping your login credentials confidential and for activity under your account. Provide accurate information and keep it up to date.

4. Intellectual property

We and our technology provider retain ownership of the platform, its software, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the service within your selected plan. You may not reverse engineer, resell, or redistribute the service.

5. Your content

You retain ownership of the data you upload. You grant us a limited licence to host and process it solely to provide the service to you.

6. Payment, subscriptions, taxes and refunds

Payments are processed by our payment provider, Paystack. Funeral Service System (Pty) Ltd is the seller of record for all orders. Billing, cancellation and refund mechanics are governed by these Terms and our Refund Policy.

Subscriptions renew automatically at the end of each billing period until cancelled. Fees are payable in advance and are non-refundable except as stated in our Refund Policy.

7. Service level

We work hard to keep the platform available but do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.

8. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel at any time via the customer portal. On termination you will have a reasonable window to export your data, after which it may be deleted.

9. Liability

To the fullest extent permitted by law, our aggregate liability for any claim arising out of or relating to the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence where such limitation is prohibited by law.

10. Indemnity

You will indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

11. Changes

We may update these terms from time to time. Material changes will be notified through the platform or by email.

12. Governing law

These terms are governed by the laws of the Republic of South Africa, and disputes are subject to the exclusive jurisdiction of its courts, unless a different mandatory law applies to you.

13. Contact

Questions about these terms: support@funeralservicesystem.com.