Refund Policy

Funeral Service System (Pty) Ltd (“we”, “us”, or “our”) provides this Refund Policy for the Funeral Service System CRM and related platform services. This policy applies to subscription fees, implementation fees, and other charges paid directly to Funeral Service System (Pty) Ltd.

CRM subscription and platform fees

We offer a 30-day money-back guarantee on new CRM subscription purchases. If you are not satisfied with the platform, you may request a full refund of your subscription fee within 30 days of your initial order date, provided the account has not breached our Terms of Service.

How to request a refund

To request a refund, contact our support team at support@funeralservicesystem.com with your organisation ID, invoice number, and reason for the refund. We will review your request and respond within 5 business days.

What is covered

• Monthly and annual CRM subscription fees paid to Funeral Service System (Pty) Ltd, when requested within 30 days of the initial order date.
• Charges resulting from a technical billing error or duplicate charge by Funeral Service System (Pty) Ltd.

What is not covered

• Renewal charges processed after the 30-day window, unless required by law or explicitly agreed in writing.
• Setup, onboarding, custom development, training, or professional services fees that have already been performed.
• Third-party service credits and pass-through charges, including but not limited to SMS, WhatsApp, voice call, email delivery, payment gateway, AI, and infrastructure services consumed through Twilio, Paystack, PayFast, or any other integrated provider. These services are billed to us in real time and are generally not refundable by the underlying provider.
• Charges for funeral services, premiums, or claims processed on behalf of funeral parlours or insurers, which are governed by the terms of those service providers.

How refunds are issued

Approved refunds are returned to the original payment method, typically via Paystack or the same channel used for the original transaction. Refunds are usually processed within 5–10 business days, depending on your bank or card issuer.

Cancellations

You may cancel your CRM subscription at any time. Cancelling stops future renewals; access to the service continues until the end of the current billing period. Cancellation does not automatically entitle you to a refund of any already-paid subscription fees outside the 30-day money-back guarantee period.

Questions

If you have any questions about this Refund Policy, please contact us at support@funeralservicesystem.com.

Funeral Services System is operated by Funeral Service System (Pty) Ltd.