Privacy Notice

Controller: Funeral servies system is the data controller for personal information processed through this platform. We are committed to protecting your privacy and handling personal information in line with the Protection of Personal Information Act (POPIA) and other applicable laws.

1. Personal data we collect

• Account data: name, email, phone number, login credentials, role and tenant.
• Business data you upload: member, dependant, policy, claim, case and payment records used to operate your parlour.
• Support data: messages you send us and the contents of support tickets.
• Usage and device data: IP address, device identifiers, browser type, pages viewed, and telemetry needed for security and product improvement.
• Cookies: essential cookies for authentication and session management. We do not currently use advertising cookies.

2. Why we use it (purposes and legal bases)

• Provide the service — performance of our contract with you.
• Account management, billing and customer support — contract performance and legitimate interests.
• Security, fraud prevention and abuse monitoring — legitimate interests and legal obligations.
• Product improvement and analytics — legitimate interests.
• Service announcements and transactional email — contract performance.
• Marketing — only where you have consented; you can withdraw consent at any time.

3. Sharing with third parties

We share personal data only with the categories of recipients needed to provide the service:

• Payment processor — Paystack for processing your subscription payments and card details.
• Hosting, database, storage and edge function infrastructure providers that run our platform.
• Communication providers such as Twilio (SMS/WhatsApp) and Resend (transactional email) when you use those channels.
• Professional advisers (legal, accounting) where reasonably necessary.
• Authorities where required by law or to protect rights and safety.

4. International transfers

Some of our subprocessors are located outside South Africa. Where personal data is transferred internationally we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

5. Retention

We keep personal data for as long as your account is active and for a reasonable period afterwards to meet legal, tax and audit requirements. When data is no longer needed we delete or anonymise it.

6. Your rights

Subject to applicable law you may access, correct, delete, restrict or object to processing of your personal data, withdraw consent, and request a copy in a portable format. You may also lodge a complaint with the South African Information Regulator or your local data-protection authority. To exercise these rights contact support@funeralservicesystem.com; we aim to respond within one month.

7. Security

We apply appropriate technical and organisational measures including encryption in transit, access controls, role-based permissions, row-level security on tenant data, and audit logging.

8. Children

The platform is intended for use by funeral parlours and their staff/agents and is not directed at children under 18.

9. Changes

We may update this notice from time to time and will post any changes on this page.

10. Contact

Privacy questions: support@funeralservicesystem.com.