These terms cover the Funeral Service System Referral Partner Programme.
Updated 23 October 2026 · Tier rates and bonus amounts follow the published programme shown in your partner portal.
View current tiers, bonus schedule & payout rulesAnyone may register as a Referral Partner. You do not have to be a Funeral Service System customer.
You must give us truthful details and keep them up to date. Registering as a partner does not make you an employee, agent or representative of Funeral Service System.
Each partner gets one unique referral code and link. A business is linked to you when they arrive through your link or enter your code.
If more than one partner refers the same business, the first valid referral counts. Disputes are decided by us and the decision is recorded.
You earn commission on the subscription amount the referred business actually pays, after discounts and the VAT treatment agreed for that referral. Credit purchases and unpaid subscriptions do not earn subscription commission.
Tier commission is ongoing for as long as the referred business keeps making qualifying subscription payments and the partner and referral remain eligible. There is no three-month or other paid-month cap while tiers are enabled. Each qualifying payment earns commission once, including future eligible payments from referrals previously marked commission complete under the old limit.
When tiers are enabled, each new qualifying payment uses your effective tier rate at that payment's recorded date. When tiers are disabled, the agreed flat-rate rules apply. Your portal shows your current rate; earlier commissions retain the rate and amount recorded when earned.
A package change or discount changes the amount on which commission is calculated. Signing up or activating a package without successful payment earns nothing.
A referral must stay subscribed for 30 days from their first successful payment before earnings become payable.
If the business cancels or is refunded during that period, no commission is payable.
A failed payment earns nothing, but a later successful payment for that month is counted.
A refund reverses the matching commission. Reversed amounts are marked as reversed and kept on record — financial records are never deleted.
Approved commission and approved growth bonuses may be combined in a payout once they reach the current minimum shown in your portal. Bank details must be verified and account checks completed. Pending, reversed, cancelled and on-hold amounts are not available for payout.
You are responsible for your own tax on what you earn.
You may not refer your own business, use false details, sign up on someone else's behalf without their knowledge, or spam anyone.
You may not bid on our brand name in paid advertising or present yourself as Funeral Service System.
Referrals that look self-referred or otherwise irregular are flagged and reviewed before anything is paid.
We may put a partner account or an award on hold while suspected irregularities are reviewed. A suspended partner keeps their history, but earns nothing new. Previously approved amounts remain subject to applicable refund, reversal and review rules; a hold is not a promise of payment.
You only ever see the business name, package and payment status of the businesses you referred — never their customers' information.
Your own details are handled in line with our Privacy Notice and South African privacy law.
Programme versions set the published tier rates, activity review periods and growth-bonus schedule. A newly published tier version can affect future qualifying payments from existing referrals; it does not recalculate commissions already recorded.
VAT treatment, eligible plans and legacy flat-rate terms are recorded at the first successful payment. A stored flat-rate duration does not cap tier commission; if tiers are switched off, the recorded flat-rate duration rules apply again. The current payout minimum applies when a payout is created. Awarded bonuses retain the amount and programme version under which they were earned.
Your portal's How tiers work guide shows the current effective programme rules and whether tiers and bonuses are enabled. Payment remains subject to qualification, approval, refund and fair-play checks.
When tiers are enabled, your effective level is the lower of your active-referral level and your activity level. The published schedule sets the number of active paying businesses needed for each level and its commission rate. Meeting a number target alone does not guarantee that rate.
A business counts once after qualification is recorded, while its subscription is active, it is not archived and it has no unresolved referral-level fraud review. Free trials, registrations and referrals still in qualification do not count. Tier commission and qualifying referral counts can continue while the business keeps paying and remains eligible.
Each newly qualified business moves your activity level up one step, capped at the highest level, and restarts your activity clock. Renewals from an already qualified business do not count as a new qualification. On initial tier enablement, activity levels are based on existing qualifying referral counts and clocks restart.
Without a newly qualified referral during the published inactivity period, your activity level falls one step, then another step for each further period, down to the lowest tier. Your portal shows the current review period and any warning due before a review that would lower your rate. Losing active qualifying businesses can reduce your referral-count level independently.
Our team may set a specific tier, with a recorded reason and optional expiry. While it is in force, that tier replaces the normal level calculation. On expiry or removal, the normal count and activity rules apply again.
Growth bonuses are separate from subscription commission and are available only while the published programme enables them. The schedule sets the first active-referral milestone, the interval between milestones, each bonus amount and the increase for later milestones. There is no final milestone under the current continuing-bonus formula.
Only active qualified referrals count toward a milestone. Each threshold is awarded once per partner, not once per programme version; falling below a threshold and reaching it again does not earn the same bonus twice. Reaching several previously unawarded thresholds can earn each qualifying bonus.
Awards are recorded during programme processing, not guaranteed instantly when a referral qualifies. Account-level fraud review can place a bonus on hold; resolved review holds can be released. Approved bonuses join the normal payout process. Paid awards are not rewritten; any necessary correction is recorded separately.